Washer Update 3

OK well on last Friday never heard anything from Lowes. SO I packed up the kids and picked up my Mom and headed straight there to see if I could get an answer. The guy I was talking to during the week was out sick, but I talked to the store manager. Quickly explained my situation and he seemed to not really care what it was but immediately said lets get you a new washer.

He took the information on what washer I had and scheduled a swap out for that afternoon/evening. I didn't have to do a thing but be at home by 5pm. The same installation guy showed up and was great. Took out the old washer, put in the new one and have a nice day!

So if you ever have problems, or are thinking of getting new appliances go to LOWES! They have great customer service and care about their customers. They listen. I always feel odd when I go into a Home Depot but Lowes is so friendly with great prices.

So we have been sinning around again with our washer and dryer. It's nice to be able to do laundry again. Now to fill out the paperwork fr Whirlpool to get my money for the mattress pad that was ruined.

Washer update 2

Here is an update....

ON Wednesday I called Whirlpool and they are sending me property damage forms so I can get a check for the mattress pad. Meanwhile I call back the repair place to get them to order the part needed. Well now their distributor doesn't have the part and they need to try to get it from Whirlpool, which could take 7 days. WTH? I have 3 kids and no working washer. (He said we could use it but I'm not risking a flood in my home.) They will call when it comes in, and they have to take the entire washer apart to repair. Though he doesn't even know what was missing? Strange to me.

So I then call Lowe's and talk to the appliance people, tell them the story. Even tell them I can bring the pictures in. The guy was very understanding and said that he is getting a shipment in tomorrow (Thurs), will check them all then call me Thursday and hopefully get a swap out with a new one on Friday! He said you can't be without a washer with 3 little ones. THANK YOU!! I can't wait to do laundry again!!

Thursday...Never got a phonecall, so I called back and left a message because the guy I spoke to was gone for the day. Great! Good thing was that we were out for half the day with my parents celebrating my Dad's birthday and my Mom took some of our laundry home to wash for us.

Now here it is Friday, almost 1 week without a correct washer, and called Lowe's and no one is in yet. UGH!! I'll let you know what happens.

Washer update

Ok well since the washer tore apart our mattress pad and took of part of the rubber gasket we have been without our new washer. Service repair man came and couldn't find anything or where it was missing a piece. Ummm hello I have chunks of rubber something had to have come apart and it ruined mt mattress pad. He ran a load and said it should be fine, but call if I still want it replaced he will have to take the entire washer apart. I was not home since I waited from 8am till I had to go to work and my Mom stayed here at the house until he came.

So to be sure I was right that there was a piece that came off I went to Lowe's to look at the same washer. Hello photographic memory I WAS RIGHT! I took pictures of the new washer with the piece that is supposed to be there. So now I have to call them back and schedule for it to be repaired. Also need to call Whirlpool to get my mattress pad/cover replaced. When it rains it pours.

I will let you know what happens and even post pictures later.

Oh Warranty

Well good thing we purchased the warranty with our new washer and dryer, een though a 1 yr came with it. I went to wash our cover for our mattress, same size as our king size comforter I just washed. Well I guess it got caught on the rubber gasket that hangs down in the front and shredded the rubber gasket and the pillowtop mattress cover. So I am out a new washer, pillowtop mattress cover and clean sheets till sometime Tuesday!! UGH! I will have a hard time sleeping tonight and nights to come without that pillowtop.

So weird that one fit and the other didn't. I hope that the repairman that Whirlpool is sending will do a great job. I already miss doing laundry...never thought I would say that!

Well I better go and finish cleaning other things around the house. Then have to head out and buy new pillows since ours have hit the dust after 7yrs. Man guess the heavens above don't want me getting any sleep tonight.....what's next?